The customer contacted the salesman through website and added wechat contact. Through chatting with the customer, we learned that the customer is a Philippine trading company. Now we want to purchase several dining chairs to try the market reaction.
The customer first selected several models from our company's product catalog. The salesman found that some styles did not have the existing inventory and blank, and the quantity of customers was relatively small. Therefore, the salesman guided the customers to choose the styles they liked from the styles in stock, and carefully replied all the questions of the customers during the communication, and gave suggestions on matching. Try to guide the customers to choose different styles, but can match the table style, after the customer expressed great interest, at the same time with the factory colleagues to coordinate the delivery time, in a short time to promote the customer to confirm the order, direct full payment.
In the process of production, the delivery time of a product did not meet expectations, the salesman immediately contacted the customer, explain the reason, get the customer's understanding. The final order will be delivered to the customer forwarder warehouse at the agreed time. After delivery, inform the customer, the customer is very grateful to the salesman carefully tracking the whole process.