The global outbreak of COVID-19 makes you unable to come to China to participate in furniture exhibitions. It does not matter. We are looking for other ways to push our products to you. If you are a businessman, you just happened to see our website. Please take your time. After reading our service content, add our business personnel, or leave your information and questions, and we will have business personnel take the initiative to contact you.
Do you have any concerns about working with a furniture supplier?
We deeply understand your concerns and we are experienced in dealing with them, please check if there’s one of your concerns as well as our solutions for reference.
1.How to prove you are a furniture manufacturer instead of a dealer?
There are two ways to prove we are a manufacturer instead of a dealer commonly.
1)the best way is to come to visit our factory in person,but this is not available due to the COVID-19 pandemic now.
2)Foshan Haoxin Furniture company is one of the “online factory tour” in alibaba company, which has been chosen as one of the most excellent factory for “online factory tour”sample, several CCTV cameras have been installed in different corners in our workshop by Alibaba company, production line running livestream in our workshop can be shown at any time.
2.what is your MOQ and can I start with the MOQ?
Generally speaking,the dining table MOQ is 5 pcs,dining chair is 30 pcs,coffee table is 5 pcs,however,as long as you are a real buyer,we will more than happy to offer all the necessary support to you,how about you decide the MOQ?
3.How to make sure all the products I get are qualified?
Usaully,there are three ways for reference,first,we will send you a sample before mass production to confirm,second,you can appoint a third party to do the inspection.third,all of the production are inspected especially the dining chairs must passed the dropping-test before delivery to make sure all the products you get are qualified.
4.How long it will take me to get a sample?
It really depends on what sample it is.for our regular models it will take about one week to make the sample,for the customized products,we shall discuss it on its own merits.
5.How can I know that my production will be finished in time?
There are at least three ways to follow up your production rate of progress.first,we will update the production progress every week to keep you posted.second,you can appoint the third party to check the progress,third,you can watch our workshop production line working livestream to get to know your production current progress status.thus we could also control the risk and lose to the maximum extent if any accident happens.
6.How to solve the production complaint problem?
We are sorry to hear that.please keep calm and follow our instructions.first ,please provide us as much information as you can,including emails,images,videos etc,second,we will evaluate the case and figure out the solutions.third,we will take the full responsibility if it is on us indeed and avoid the same problem happen next time.
7.What is the warranty on the production？
Generally speaking,the solid wood structure has one year warranty,and the up-holstered cushion will depend on the actual damage situation.
8.What is the lead time for the mass production?
Thank you for your mass order.our regular models will take about 30 days,if it is a customized production,we shall discuss it on its own merits.
9.Will you send me spare parts for the shortage?
I am sorry to hear this !we will send you the spare parts and help you to solve the problems for your satisfaction.