Customers contacted us through the website, and added WhatsApp contact, customers focus on product quality, require door-to-door transport to the home, and send the dining chair catalog and physical drawings customers to determine the style.
Talking about the single process customers began to pay attention to the dining chair material, and determine the wood color, customers questioned whether the transport process will be broken, informing customers that we will be packed with a wooden frame for external packaging, to prevent damage caused by mid-transit. And informed that the damage caused, will be covered by the logistics of the insurance company, after the price agreement through the Ali platform letter insurance orders to complete the transaction.
Dining chairs are in stock and give the customer an appointment time video conference and video inspection, everything is very smooth, after receiving the guest's payment, arrange delivery to the freight forwarder warehouse, and smooth shipment.
In the follow-up process, the salesman and the customer close contact, tracking logistics, and giving the customer a sufficient sense of trust, so in the case of delayed arrival of goods by sea, the customer also expressed understanding, and smoothly pick up the goods.