The customer contacted the us through website, and have further communication on WhatsApp.
This customer concerned more about the shipping way, and requested door-to-door delivery to his showroom or home. We confirm the chair model through the catalog and picture of the product.
For a better deal, we confirm the wood color and fabric, and the customer wonder if the chair leather is durable, we told him the PVC leather is more wear-resistant than PU leather, and it is at least twice as cheap as real leather . Under normal use, it can last for 3 to 5 years. . After the price is negotiated, he fininsh the payent on Alibaba.
The dining chairs are in stock and ready to ship. Because the shipping cost based on the volume weight, that inccur more than $200 extra cost, the customer was unwilling to pay the price difference at first. , we expressed our sincere apology to him, and was willing to bear half of the difference in shipping costs. The customer finally understood and made up the $100 extra cost, and finally shipped the goods smoothly.
In the follow-up sea shipping process, we helped the customer tracked the logistics, and gave him enough trust. Therefore, when the goods were delayed in arriving at the destination port, the customer also expressed understanding and pick up the goods smoothly.